If we work tickets for support issues, it helps just one person and just that one time. As stated in the auto-reply, why we utilize or forums in this way is: - 'We use our forums for support so as to help the most people for the longest period of time.

If you are referring to Fences with your settings transfer inquiry, it is covered there: Other apps have similar FAQ entries. Every 'ticket' that is created via email to is auto-replied to with where to go for most all questions about the product. Hi Gary, Very sorry to hear your experience was poor but I did want to set the record straight on how support at Stardock works. Finally, I think it says a lot about the quality of their software considering that I’ve never had a need for support! I have never dealt with their support staff, but their support policies do seem to be inline with the rest of the industry. Their pricing seems fair to me as I enjoy being able to still purchase perpetual licenses. That’s how prices stay somewhat reasonable and I for one am okay with competitive pricing! It may take a day or two to get an answer via e-mail, but that’s everywhere unless you’re paying extra for premium support, something that’s actually almost never necessary in the very first place! In summary, I have to say that both their software and transparency policy are worth five stars. The issues that I’ve read about sound more like miscommunications as I personally never had to contact support, but I am of the understanding that the current trend has moved to online support across the entire software industry. Seriously, none! You’d think it would at least be somewhat stressful on my laptop’s resources, but it’s not. Sure, I have a decent setup, but I’ve also had no issues. I have experienced zero issues with their software and I’m currently running several items to include Fences, Groupy, Start11, Curtains, and even DeskScapes. I don’t understand why so many people are having issues with Stardock software. Excellent Software Quality & Transparency Policy!

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